Frequently Asked Questions
01. ORDER PROCESS
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When placing the order, a day of shipment is indicated. After the order has been placed, you will get the products 2-3 business days in Dhaka and 4-5 business days outside Dhaka. It can take at best 7 business days most in worst situation.
Basically for Inside Dhaka we use third party courier company to deliver and also with our personal delivery channel. Our renown delivery partners are Pathao courier, Paperfly, Ecourier, Delivery Tiger, Sundarban, S A paribahan.
Normally inside Dhaka 70 tk charge and outside dhaka 120 tk. And for camera we take 100 tk inside Dhaka and 200 tk outside Dhaka.
NB: Also the charge can be varried accroding to the weight. If the order volume is high and weight is high charge can be high but you can see it while ordering a item.
Normally we take 2-3 business days in Dhaka and 4-5 business days for outside Dhaka. It can take at best 7 days in worst situation.
03. PAYMENT METHOD
Bascially our online payment is handled by SSL commerce an number one payment gateway supporter in Bangladesh. Also we use bkash and nagad also.
We do cash on delivery also with prepaid delivery. But this differ from product to product like if you order greater than 3000 tk value product you have to give 500 tk advance and rest of the money cash on. And for camera we take 500 tk advance in Dhaka and 1000 tk advance outside dhaka and rest of the amount cash on.
04. RETURN , REFUND & WARRANTY
basically our products come with 7 days replacement warranty and some other more. But Fujifilm camera comes with 1 year official warranty.
You will get refund within 2 days after verified for refund. If the product is applicable for refund then you can get refund.
NB: Any damaged and without sealed product is not applicable for refund.
Basically our products come with 7 days replacement warranty and some other more. But Fujifilm camera comes with 1 year official warranty. So you have to inform us within 2 days(48hours) of the delivery.